FAQ
Phone +81-1374-5-2277
Phone +81-1374-5-2277
Here are some questions guests often ask.
Please select from the following items.
Check-in begins at 3:00 pm and check-out is 10:00 am.
The facilities in the park open at 9 a.m. so you are welcome to come early and make the most of the day.
Please be sure to arrive by 7:30 p.m. if you have requested dinner as it must be readied for you.
Yes, we can store your luggage at the front desk.
Yes. We do have non-smoking rooms available.
If the hotel is fully booked, and we are unable to comply with your request, we will deodorize the room.
Unfortunately, it is not possible to have pets staying in your room, regardless of the type of room.
We accept cash, credit cards, electronic money, or Union Pay cards.
Unless your accommodation package is for the top floor, we are unable to accept requests for a certain floor.
Cancellation fees are incurred from seven days prior to your stay. Please see the following for details on the cancellation timing/cancellation fee rates.
No contact/No-show 100%
Same day 50%
1-3 days prior 30%
4-7 days prior 20%
In general, dinner is served between 5:30 and 9:00 p.m. (last order 8:30 p.m.).
However, during peak periods the timing may be moved slightly forward or backward.
For guests not taking advantage of the accommodation package that includes meals at Restaurant Hamanasu, our main dining establishment, please refer to the operating hours for each restaurant.
Breakfast is served at our main dining establishment, Restaurant Hamanasu, between 7:00 and 9:00 a.m.
You can eat at Restaurant Marimo located in the hotel facility.
We have a western-style bento lunchbox available for children six years old and younger.
The lunchbox contains hamburger steak, breaded and deep-fried prawn, and other items suited to a child’s palate.
If you would prefer your child to have the adult meal, adult prices will be charged. If you wish to take advantage of this option, please let us know at least one day in advance.
Yes. In addition to lunch at Restaurant Marimo, we also offer several booking-based options for groups, including the Genghis Khan Garden, Yakiniku Restaurant Morimori, and a range of traditional Japanese multi-course lunches or lunch boxes designed for receptions.
Yes, we have free parking for our guest use.
Wi-Fi can be used for free in the hotel lobby and guest rooms within the hotel buildings.
You are welcome to use your own vehicle or take advantage of our transport options available for rent such as a bicycle or golf carts (charges apply).
Yes, all guest rooms have safety boxes.
The coin laundry is located on the first floor of the hotel.
Day visitors can use the hot springs between the hours of 11 a.m. and 9 p.m. (last entry: 8 p.m.)
Guests staying overnight may use the hot springs free of charge.
Please ask the front desk staff for towels and bath towels.
This hotel does not provide private spa baths.
Guests staying overnight may bring the towels/bath towels from their rooms.
Additional charges apply for day visitors or people staying elsewhere.
Towels/bath towels may be purchased or rented.
Expectant mothers may not use these hot spring baths.
Yes, we can store your luggage at the front desk.
Yes, we have swimwear available for rent. (charges apply)
Both adults and children must wear a cap in the heated pool.
Tickets are sold at the Shiki no Mori Ticket Center (next to the hotel).
Refunds are not available.
Children over six years of age require a lift pass. Children six years and under ride free.
Tickets are sold at the Shiki no Mori Ticket Center (next to the hotel).
Refunds are not available.
There are no banks close by. The closest banks are located in front of JR Mori Station or in the vicinity of Shin-Hakodate-Hokuto Station.
There is an ATM located in a FamilyMart (convenience store) five minutes’ drive from the hotel.
There is located in a FamilyMart (convenience store) five minutes’ drive from the hotel.
There are no drug stores close by. The closest drug stores are located in the Mori Town center or in the vicinity of Shin-Hakodate-Hokuto Station.
If you feel unwell or have injured yourself, please contact the front desk clerks.
There is one clinic near the Onumakoen Station, but in order to visit a large hospital or specialists you would need to travel as far as the Mori Town center, Nanae, or Hakodate.
| Mori-Town center | 20 minites by car / 40 minutes by shuttle bus & JR trains |
|---|---|
| Onumakoen | 10 minutes by car / 10 minutes by shuttle bus. |
| Hakodate Station | 1 hours by car / 1 hours by shuttle bus & JR trains |
| Shin-hakodate-hokuto Station(Shinkansen) |
20 minutes by car / 50 minutes by shuttle bus |
| Hakodate Airport | 1 hour by car / 1 hour and 30 minutes by shuttle bus & JR trains & airport shuttle bus. |
| Sapporo | 3 hours by car / 3 hours and 30 minutes by shuttle bus & JR Trains |
| New Chitose Airport | 2 hours by car / 3 hours and 30 minutes by shuttle bus & JR Trains |
| Otaru | 3 hours and 30 minutes by car / 4 hours by shuttle bus & JR Trains |
| Lake Toya | 1 hour and 40 minutes by car / 2 hours by shuttle bus & JR Trains |
| Asahikawa | 5 hours and 30 minutes by car / 5hours by shuttle bus & JR Trains |
| Furano | 5 hours by car / 6 hours and 30 minutes by shuttle bus & JR Trains |
| Aomori | 5 hours bu car & ferry / 2 hours by shuttle bus & Shinkansen |
Due to safety reasons, we are unable to allow use of drones within the area.
*Excludes instances where prior permission has been obtained, such as for media coverage.
The COSMO OIL Kitaseki Komagatake filling station is located a 10-minute drive from the hotel. Although the station is open 24 hours a day, please expect closures and shorter operating hours over the New Year holiday period.
Drive out of GREENPIA ONUMA’s gates, turn left at the first traffic lights, and continue driving for approx. 5 minutes. The gasoline station is on your right.
TEL.+81-1374-5-2277(Hours: 8:30 a.m. to 6:00 p.m.)